Contact Us
Stuck with something?
Our customer care team will help you out!
Headquarter
3-6-196/197, 2nd Floor, Prime Plaza, Above WoodLand, Himayatnagar, Hyderabad - 500029
If you’re new to BASAN and don’t have an account with us
Get live support between 8AM and 7PM IST, Monday - Saturday
Mail us your account opening queries at:
ekyc@basanonline.com
If you already have an account with us
email: helpdesk@basanonline.com
Call Us: (+91) 9861645000 , (080) 68248494
Get in Touch With us
Opening Hours
Mon- Fri: 09:00 - 19:00
Sat- Sun: 10:00 - 14:00
Call and Trade
Mon- Fri: 09:00 - 11:30 pm
Call Us: 080 4718 1888
BASAN – Grievance / Escalation Matrix
In case your concerns are not addressed within reasonable time i.e. within 5 working days, you may escalate it to next level as per the defined matrix.
| Escalation Level | Details of | Contact Person | Address | Contact No | Email Id | Operational / Working hours |
|---|---|---|---|---|---|---|
|
Level 1 |
Customer Care / Client |
Customer Service |
3-6-196/197, 2nd Floor, Prime Plaza, Above WoodLand, Himayatnagar, Hyderabad - 500029 |
080 68248494 Ext : 2 |
helpdesk@basanonline.com |
All Trading Days – 8 am to 5 pm |
|
Level 2 |
Head of Customer Care |
Trupti Agarwal Rajat Agarwal |
3-6-196/197, 2nd Floor, Prime Plaza, Above WoodLand, Himayatnagar, Hyderabad - 500029 |
080 68248494 Ext : 3 |
helpdesk@basanonline.com |
All Trading Days – 8 am to 5 pm |
|
Level 3 |
Compliance Officer |
R Vinay Kumar |
3-6-196/197, 2nd Floor, Prime Plaza, Above WoodLand, Himayatnagar, Hyderabad - 500029 |
080 68248494 Ext : 4 |
All Trading Days – 8 am to 5 pm |
|
|
Level 4 |
CEO |
Basanth Kumar Agarwal |
3-6-196/197, 2nd Floor, Prime Plaza, Above WoodLand, Himayatnagar, Hyderabad - 500029 |
080 68248494 Ext : 999 |
All Trading Days – 8 am to 5 pm |
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at SCORES or Exchange at NICEPLUS, eComplaint Investors Portal ,Investor Service Center | Investor Grievance Redressal System (IGRS) . Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal or Depository at Grievances
i. Basic details of the SB such as registration number, registered address of Head Office and branches if any.
| Stock Broker Name | Registration Number | Registered Address | Branch Address (if any) | Contact No. | Email Id |
|---|---|---|---|---|---|
|
BASAN EQUITY BROKING LTD |
INZ000197331 |
3-6-196/197, 2nd Floor, Prime Plaza, Above WoodLand, Himayatnagar, Hyderabad - 500029 |
3-6-196/197, 2nd Floor, Prime Plaza, Above WoodLand, Himayatnagar, Hyderabad - 500029 |
080 68248494 +91 9861645000 |
Escalation Matrix (BASAN EQUITY BROKING LIMITED):
All Trading Days – 8 am to 5 pm
ii. Names and contact details of all Key Managerial Personnel including the Compliance Officer:
| Sr. No | Name of the Individual | Designation | Contact No | Email Id |
|---|---|---|---|---|
|
1 |
Nikhil Agarwal |
CEO |
+91 9666687000 |
|
|
2 |
R Vinay Kumar |
Compliance Officer |
+91 9246182803 |
|
|
3 |
Basanth Kumar Agarwal |
Managing Director |
+91 9861645000 |
|
|
4 |
Laxmi Nivas Thoshniwal |
Chief Financial Officer |
+91 9399949875 |
ii. Names and contact details of all Key Managerial Personnel including the Compliance Officer:
a) Below is the detailed write up on the procedure for opening an account:
How can I open a new Trading and Demat account?
b) Below is the detailed write up on procedure for filing a complaint on designated email id/ Toll-free number and procedure for finding out status of the complaint basis Ticket Number:
- Customers can raise a ticket at Submit a ticket
- Customers will receive an email acknowledgement on their Registered Email ID, with the Ticket number for the complaint registered
- Customers will receive the status of their tickets in their registered email ID
- Customers can call the Helpline nos.
- Calls Us : +91 9861645000
- Advisor will provide immediate verbal solution, where applicable
- In case the above is not possible, the Advisor will raise a Ticket for the Customer’s issue
- Customers will receive an email acknowledgement on their Registered Email ID, with the Ticket no. for the complaint registered
- Customers will receive the status of their tickets in their registered email ID
- Customers can chat with BASAN at Contact Us
- Advisor will provide immediate chat solution, where applicable
- In case the above is not possible, the Advisor will raise a Ticket for the Customer’s issue
- Customers will receive an email acknowledgement on their Registered Email ID, with the Ticket no. for the complaint registered
- Customers will receive the status of their tickets in their registered email ID
iv. Details of Authorized Person:
- List of Active Authorised persons
- List of Authorised Persons (AP) Cancelled by Members on Account of Disciplinary Reasons